Customer Service Executive

Job Description

Hello Jobseekers! Greetings from Shiningstars We are inviting applications for Voice and Non Voice, Domestic /International Processes in Noida/Delhi/ Gurugram. Any undergraduate with excellent English communication skills can apply. Work from Office 5/6days working Salary - 16k ctc to 45k ctc (depending on communication, experience and last drawn salary) Job description They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Analyzing and reporting customer data to devise new strategies or update the existing ones Communicating with them through various omnichannel channels, including email, social media, phone, or SMS Make appointments that fit into the schedule of the client and the customer. Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion. I assist them if they are facing a problem and troubleshoot it. Ensuring the customer has a positive experience with the company. Fostering a healthy relationship between the client and the customer. Overseeing timely delivery and payment of sales orders. Handling all Voice and Non-Voice Processes in BPOs & Call centers. Interested candidates may reach out to our recruitment desk - Shrasti - 9450957497 Niyati - 9369022693