Customer Service Executive

Job Description

Hi Job Professionals!! Greetings from Shining Stars!! HIRING FOR THE PREMIUM PROCESS FOR MULTINATIONAL BPO FOR LUCKNOW (Viraj Tower) LOCATION Positions - 1. Customer Care Executive REQUIREMENT - Any Undergraduate Fresher and Experience can Apply for this profile Salary - Fresher - 15k CTC & 11k in hand Experience - 17k CTC & 13.5k in hand Facilities - 3k Quarterly bonus 6 days working Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 or Neha -6388227317 you can drop your resume . Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL