Customer Service Executive

Job Description

Hi Job Professionals!! Greetings from Shining Stars!! HIRING FOR THE PREMIUM PROCESS FOR MULTINATIONAL BPO FOR (Rajarhat) KOLKATA LOCATION Positions - Customer Service Executive (L1) REQUIREMENT - ANY UNDERGRADUATE FRESHER/ 1 YEAR EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Fresher - Upto 12.7K in-hand Experience - Upto 15.4k in-hand Escalation Process (L2) REQUIREMENT - ANY UNDERGRADUATE FRESHER/ 1 YEAR EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Fresher - Upto 15.6K in-hand Experience - Upto 16k in-hand Facilities - Cabs In Odd hours 6 days working Rotational Shift with Rotational Off Excellent communication required Immediate joining Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 or Zainab- 8881378915, Neha- 6388227317, Ishwari - 7355126736 or Pooja - 9580746603 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL