Customer Service Executive

Hello Job Seekers,

International Voice Inbound Process Customer Support (Delhi / Noida / Gurgaon

Location:

About the Role-

Customer Support Executives

Role Details-

International Voice Process

• Experience Required:

  Minimum

  1 year

  of experience in International Voice Support

• Salary:

  Up to

  4.0 LPA

• Key Skills:

  Excellent English communication (spoken & written), problem-solving, and customer handling skills

Domestic Voice / Non-Voice Process

• Experience:

  Freshers and experienced

  candidates can apply

• Salary:

  Up to

  3.0 LPA

  (based on experience & skill set)

• Key Skills:

  Good communication in English and Hindi, basic computer knowledge, and customer interaction ability

Roles and Responsibilities

• Handle inbound/outbound customer calls or chats (as per process).
• Provide accurate information and solutions to customer queries.
• Maintain service quality and ensure customer satisfaction.
• Follow company policies and compliance guidelines.
• Meet daily/weekly performance targets and maintain call quality.
• Collaborate with team leaders to improve efficiency and resolve escalations.
  

Eligibility Criteria

• Education:

  Any undergraduate or graduate (from any stream).

• Experience:

• International Process

  Min 1 Year Required

• Domestic Process

  Freshers / Experienced both can apply

• Communication:

• Excellent English communication for International process.
• Good English + Hindi communication for Domestic process.
  

• Documents (for experienced candidates):

  Offer letter, relieving letter, last 3 months salary slips, valid ID proof, updated resume.

Benefits

Attractive fixed salary with performance incentives.

• 5 or 6 working days depending on process.
• One-way cab facility based on shift timing.
• Opportunity to work in a fast-growing customer service environment.
• Growth path to Senior Executive / Team Lead roles.
  

How to apply -

Interested Candidates can share their resume or can connect on the mentioned number -:

7651941988 ( Neha Saxena )

Regards,

Neha Saxena

Shining Stars ITPL

HR- Executive

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