Customer Service Executive

0 - 4 years

2 - 4 Lacs

Posted:4 weeks ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

Hello Job Seekers,

International Voice Inbound Process Customer Support (Delhi / Noida / Gurgaon

Location:

About the Role-

Customer Support Executives

Role Details-

International Voice Process

  • Experience Required:

    Minimum

    1 year

    of experience in International Voice Support
  • Salary:

    Up to

    4.0 LPA

  • Key Skills:

    Excellent English communication (spoken & written), problem-solving, and customer handling skills

Domestic Voice / Non-Voice Process

  • Experience:

    Freshers and experienced

    candidates can apply
  • Salary:

    Up to

    3.0 LPA

    (based on experience & skill set)
  • Key Skills:

    Good communication in English and Hindi, basic computer knowledge, and customer interaction ability

Roles and Responsibilities

  • Handle inbound/outbound customer calls or chats (as per process).
  • Provide accurate information and solutions to customer queries.
  • Maintain service quality and ensure customer satisfaction.
  • Follow company policies and compliance guidelines.
  • Meet daily/weekly performance targets and maintain call quality.
  • Collaborate with team leaders to improve efficiency and resolve escalations.

Eligibility Criteria

  • Education:

    Any undergraduate or graduate (from any stream).
  • Experience:

    • International Process

      Min 1 Year Required

    • Domestic Process

      Freshers / Experienced both can apply

  • Communication:

    • Excellent English communication for International process.
    • Good English + Hindi communication for Domestic process.
  • Documents (for experienced candidates):

    Offer letter, relieving letter, last 3 months salary slips, valid ID proof, updated resume.

Benefits

Attractive fixed salary with performance incentives.

  • 5 or 6 working days depending on process.
  • One-way cab facility based on shift timing.
  • Opportunity to work in a fast-growing customer service environment.
  • Growth path to Senior Executive / Team Lead roles.

How to apply -

Interested Candidates can share their resume or can connect on the mentioned number -:

7651941988 ( Neha Saxena )

Regards,

Neha Saxena

Shining Stars ITPL

HR- Executive

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