Customer Service Executive

DESCRIPTION:

This role offers the opportunity to be a part of QubeHealth’s Team. ‘QubeCredit’ solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn).

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.

Compensation: INR 15,000 monthly, includes all deductions as applicable.

Roles & Responsibilities:

• Request an appointment with a Doctor for a virtual consultation.
• Request an appointment with the Diagnostic facility for themselves and their family members.
• Enquire about their QubeCredit facility (provided by QubeHealth).
• Enquire about their Employer provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).
• Guidance in making the right choice of a hospital or a clinic.
• Emergency assistance of an Ambulance or a Doctor.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels (calls, emails, messages).
• Acknowledging and resolving customer complaints.
• Knowing Qube products inside and out so that they can help the customers efficiently.
• Maintaing records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with internal team where necessary.
• Share insights basis customer interaction to improve the process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

QubeHealth does not discriminate on the basis of age, gender or social background. However the ideal candidate would possess the following background:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers and should have their own device to work out.
• Experience working with customer support tools such as HubSpot would be and advantage.
• Candidates with a marketing background are preferable.
• Willing to provide a dedicated 9 Hours per day (8am to 9pm, Monday to Saturday, any 9 hour slot) to Work-From-Home.
• Possesses a capable PC or Laptop, with a reliable electricity and internet connection.

REPORTING

You will be reporting to the Customer Experience Team Lead.

Job Types: Full-time, Fresher, Internship
Contract length: 24 months

Pay: From ₹15,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: Remote