Customer Service Executive

Role & responsibilities

Handle incoming calls, emails, and chat support to resolve customer queries promptly.

Guide customers through the usage of Visit Health's app and services (OPD plans, health plans, teleconsultation, etc.).

Address complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain accurate records of customer interactions and transactions in CRM tools.

Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.

Educate customers on new offerings, promotions, and features of Visit Health.

Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.

Collect and share customer feedback to improve processes and services.

Preferred candidate profile

• Graduate in any discipline (preferred: Healthcare, Business, or related fields).
• 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
• Excellent communication skills in English and Hindi (both written & verbal).
• Strong problem-solving skills with empathy and patience.
• Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.
• Ability to multitask, prioritize, and work efficiently in rotational shifts
• Positive attitude, adaptable, and committed to quality service
• Maximum age 35 years
• Willing to relocate if required

How to Apply?

STEP 1

STEP 2

APPLICATION FORM

Position Applying for: Customer Service Executive OR Sr. Customer Service Executive

Full Name:

Mobile Number:

Alternate Mobile Number:

Email ID:

Current Work Location:

Current Home Location:

Permanent Home Location:

Preferred Job Location:

Total Experience:

Relevant Customer Service Experience (in years):

Education & Certifications:

Relevant Healthcare/Business Education & Certifications:

Notice Period / Joining Availability:

Current Company Name:

Current Designation:

Current CTC ():

Expected CTC ():

Briefly describe your customer service experience and familiarity with healthcare or tech platforms:

Referral Opportunity

Name and Contact Number

Reference 1: Name | Contact | Role fit | CV (if available)

Reference 2: Name | Contact | Role fit | CV (if available)

Reference 3: Name | Contact | Role fit | CV (if available)

Declaration

STEP 3

• Have all the above questions been answered/not?
• Updated CV attached has been attached / not [in Word/PDF format]?
• Subject line formatted correctly?
• References shared / not (if any)?
• ETC.

STEP 4

• WhatsApp: +91 88799 7717
• Email: hraakanksha@outlook.com