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Hoya Vision Care
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Customer Service Executive

Customer Service Executive

Hoya Vision Care

4 years

0 Lacs

kochi kerala

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

microsoft word microsoft excel microsoft outlook customer service microsoft office bachelor's degree data entry communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

This position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company’s commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues promptly. The role also involves efficiently addressing customer queries, ensuring accurate and timely resolutions within the department’s service level commitments, and identifying patterns to suggest process improvements. By maintaining high standards of professionalism and proactively understanding customer needs, this position helps build strong relationships, enhance customer satisfaction and loyalty, and support the overall efficiency and effectiveness of the department.

KEY COMPETENCIES

Highly developed interpersonal skills
Excellent verbal and written communication skills
Active listening skills
Problem analysis, independent decision making and problem-solving skills
Attention to detail and accuracy
Customer service orientation, customer centricity mindset
Adaptability
Initiative
Empathy
Positive attitude
Stress tolerance
Good time management
A good team player with a flexible and proactive approach
Works with integrity and ethical; Upholds organizational value

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communicate with customers, building positive relationships, responding to, and progressing

issues and queries to a successful conclusion at the earliest time

Always maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries.
Follow up the cases, keep the promises
Ensure a good understanding of the company products and services and always maintained
Provide detailed information about products and processes
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Ensure all complaints, opportunities for improvement and positive feedback from clients is

recorded

Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
Processing orders, forms, applications, and requests.
Accurate data entry
Communicating and coordinating with colleagues, especially with sales force
Pick stock lenses
Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by

Customer Service Manager

Graduated.

Experience:

At least 4 years of experience working with customer support.
Previous experience with customer service and data entry
Optical experience is an advantage

Essential Skills Required:

Knowledge of Microsoft office applications such as outlook, word, and excel
Accurate numeracy skills
Comfortable using computers
Knowledge of customer service principles and practices

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Customer Service Executive