Customer Service Executive

Job Description

Job Title: Customer Service Executive Location: Indore, Madhya Pradesh Company: GoMaxoo Job Type: Full-time Salary: ₹ 10,000- ₹25,000 per month Experience: 0-2 years About GoMaxoo: GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team. Role Overview: As a Customer Service Executive , you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients. Key Responsibilities: · Handle inbound customer calls, emails and chat from the U.S. professionally and promptly. · Provide accurate information about businesses and services. · Assist customers with booking, cancellations, and modifications. · Resolve customer issues and complaints effectively. · Maintain detailed records of customer interactions and service requests. · Coordinate with internal teams to ensure timely service delivery. · Follow up with customers to confirm satisfaction and resolve any outstanding concerns. · Stay updated on company policies, services, and industry trends to provide informed support. Requirements: · Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers. · Excellent English communication skills, both verbal and written. · Strong problem-solving abilities and a customer-focused mindset. · Comfortable handling high call volumes with professionalism and patience. · Basic computer skills and familiarity with CRM or call management systems. · Ability to work flexible shifts to cover U.S. time zones. · Knowledge of transportation or logistics industry is a plus but not mandatory. Preferred Qualifications: Previous experience in customer service (preferred but not mandatory) Passion for travel and helping others plan great trips Ability to work independently as well as in a team Good Communication Skill Sales and Convincing skill Compensation and Benefits: We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month , based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives , rewarding dedication and exceptional contribution to the team's success. Schedule: · Day shift · Night shift (US shift) · Rotational shift · How to Apply: Send your resume on hr@gomaxoo.com or You can contact us +919202570569 Show more Show less