Customer Service Executive For International Process

Job Description

Key Responsibilities: Handle inbound and outbound calls or chats from international customers Resolve customer concerns related to orders, accounts, payments, and services Maintain detailed and accurate records of interactions Ensure high customer satisfaction by following quality and compliance standards Coordinate with internal teams to escalate and close customer issues Meet individual performance metrics and KPIs Candidate Profile: Strong verbal and written English communication Undergraduate or graduate degree holders Experience in international customer service is a plus; freshers can apply Quick learner with good problem-solving skills Comfortable working in night or rotational shifts Immediate joiners preferred