Customer Service Executive female

Customer Service Executive (Female)

Location: Calicut, Kerala
Company: Prakrithi by Ramya – Premium Designer Boutique

About Us

Prakrithi by Ramya is a premium boutique in Calicut specializing in designer sarees, lehengas, and bridal wear. We are committed to providing our customers with an exceptional shopping experience both in-store and online.

Role Overview

We are looking for a female Customer Service Executive to manage website orders, customer queries, and packaging coordination. The ideal candidate should be organized, customer-friendly, and comfortable using computers and Excel.

Key Responsibilities

• Manage and monitor online website orders from processing to dispatch.
• Handle customer inquiries, complaints, and support through WhatsApp, phone, and email.
• Coordinate order packing, shipping, and delivery updates.
• Maintain daily reports and order logs using Excel.
• Collaborate with the boutique and logistics team for smooth operations.
• Ensure prompt and professional communication with customers.

Requirements

• Female candidates only.
• Basic computer and Excel knowledge is a must.
• Good communication skills in English and Malayalam.
• Prior experience in customer support, e-commerce, or boutique handling is an advantage.
• Organized, proactive, and customer-focused.

What We Offer

• Opportunity to work with a reputed premium boutique.
• Supportive work environment.
• Growth opportunities within the brand.

Location: Calicut, Kerala
Position: Full-time

Job Type: Full-time

Pay: ₹11,000.00 - ₹14,000.00 per month

Work Location: In person