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Essencea Infoserv Pvt Ltd
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Customer Service Executive

Customer Service Executive

Essencea Infoserv Pvt Ltd

0 - 31 years

2 - 3 Lacs

gachibowli hyderabad region

Posted:2 months ago| Platform: Apna logo

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Skills Required

service retention support upselling drive resolve management communication persuasion negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Associate Department: Client Success Company: Essencea Infoserv Pvt Ltd As a Client Service Associate, you will be responsible for managing client relationships, ensuring timely renewals, and driving customer retention. You will act as the main point of contact for clients—providing support, resolving issues, and proactively engaging with them to renew subscriptions and identify opportunities for upselling. Key Responsibilities Handle client interactions through calls Drive renewals and subscription extensions, ensuring minimal churn. Proactively follow up with clients whose subscriptions are due for renewal. Build strong client relationships to increase satisfaction and loyalty. Collaborate with internal teams (Sales, Product, Support) to resolve client concerns quickly. Provide clients with updates about new features and services. Share client insights and feedback with the management team. Required Skills & Qualifications 0–3 years of experience in client servicing, account management, or sales. Strong communication, persuasion, and negotiation skills. Customer-focused mindset with problem-solving abilities.

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Customer Service Executive