Job Description

About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. Responsibilities: Resolve high-impact and complex customer issues. Develop and implement customer service strategies. Lead and coordinate large-scale projects aimed at process improvement. Provide expert advice and guidance to junior associates and supervisors. Create and deliver in-depth training programs. Monitor and evaluate performance metrics to identify areas for improvement. Collaborate with cross-functional teams to enhance customer satisfaction. Ensure compliance with company policies and industry regulations. Implement and monitor quality assurance standards. Serve as a subject matter expert in operational and administrative processes. Skills: Expert Communication: Exceptional ability in all forms of communication. Strategic Insight: In-depth understanding of customer service strategies. Advanced Problem-Solving: Mastery in resolving complex and high-impact issues. Leadership Mentorship: Strong ability to guide and develop team members. Project Management: Skilled in planning, executing, and managing large-scale projects. Analytical Proficiency: Advanced capability in data analysis and metrics evaluation. Quality Assurance: Expert understanding of QA standards and practices. Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.