Customer Service Associate

Job Description

We are seeking a dynamic and articulate Customer Support Associate to join our team. This role is ideal for professionals with a background in customer service, sales or telecalling, who possess strong communication skills in English and a passion for building and maintaining investor relationships. Key Responsibilities: · Handle customer queries through phone, chat, and email. · Assist with trading issues, and platform navigation. · Explain investment products and opportunities in a clear, professional, and engaging manner. · Maintain records and escalate issues when necessary. · Work closely with internal teams to ensure a smooth investor experience. Requirements: · 0–1 year experience in customer support (voice/chat/email). · Strong & excellent communication and problem-solving skills. · Basic understanding of stock markets is a plus. · Ability to handle client calls confidently and professionally. · Positive attitude, strong interpersonal skills, and attention to detail. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Schedule: Day shift Ability to commute/relocate: Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you okay working on Alternate Saturdays ? Work Location: In person