Customer Service Associate

Job Description

Role & responsibilities Greet customers warmly and provide assistance as needed. Address customer inquiries and concerns in a friendly and professional manner. Provide information on prescription and over-the-counter medications, including usage and side effects. Accurately input prescription information into the pharmacy computer system. Ensure the correct labeling and packaging of medications. Maintain inventory levels by stocking shelves and monitoring expiration dates. Assist in ordering and receiving pharmaceutical supplies and medications. Conduct regular inventory checks and report discrepancies to the pharmacist. Handle cash transactions and manage the cash register. Maintain accurate and up-to-date customer records. Ensure compliance with all pharmacy laws and regulations. Maintain a clean and organized work environment. Follow safety protocols and procedures to ensure a safe environment for customers and staff. Communicate effectively with pharmacists, other healthcare professionals, and customers. Relay important information to customers and address any follow-up questions or concerns. Responsible for performing home delivery and cash deposit tasks as needed. Preferred candidate profile MALE Candidates preferred Must have valid two wheeler driving license and own two wheeler Qualification : SSLC Must be fluent in Malayalam Age Limit : 35 years Candidates must be ready execute a service agreement for 18 months Shift Timing : Rotational (Morning and Evening) : 7AM/8AM - 4PM/5PM and 2PM - 11PM Perks and benefits PF ESI LWF Accident Insurance Life Insurance Annual Bonus Gratuity Attractive incentives