Job Description

*****Required : Freshers**** Respond promptly and professionally to customer inquiries via email and chat. Provide detailed information regarding customer orders, purchase replacements, and repair services. Assist customers with warranty claims and explain how to benefit from available coupons. Handle refunds for canceled orders and resolve any other queries. Guide and assist customers through the website for purchases or other needs. Address and resolve customer issues efficiently to ensure high satisfaction levels. Maintain an up-to-date knowledge of products and services offered by the e-commerce portal. Accurately document customer interactions and feedback. Collaborate with team members and other departments to resolve complex issues. Achieve performance targets and adhere to service level agreements (SLAs) set by the company. Qualifications: Any bachelors Degree. Proven experience in customer service, preferably in the e-commerce sector. Excellent written communication skills with strong attention to detail. Ability to handle multiple customer inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Strong problem-solving skills and a customer-centric approach. Ability to work independently as well as in a team environment. Familiarity with e-commerce platforms and processes is advantageous. Role & responsibilities