Customer Service Associate

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Associate – E-commerce (Divine Hindu)

Location:

Type:

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Stipend:

About Divine Hindu

Divine Hindu is a fast-growing spiritual e-commerce brand delivering authentic Rudraksha, gemstones, pyrite frames, malas, and puja products across India. We pride ourselves on trust, empathy, and fast resolutions.

Customer Service Associate

Role Summary

handle customer interactions end-to-end

Key Responsibilities

  • Manage

    inbound/outbound calls

    , WhatsApp messages and live chat.
  • Assist with:
  • Order status, tracking & delivery issues
  • Product queries (usage, size, benefits, authenticity)
  • Payment failures, refunds, returns, and replacements
  • Provide step-by-step help during checkout or payment issues.
  • Maintain

    high CSAT

    with polite, empathetic communication.
  • Log accurate notes, tags, and tickets in CRM tools.
  • Coordinate with

    Warehouse, Operations, Logistics

    for fast resolutions.
  • Follow

    SOPs, SLAs and escalation guidelines

    for pending cases.
  • Share insights on repeated customer issues to improve processes.
  • Upsell or recommend suitable products where relevant.

Must-Have Skills

  • 6–24 months

    of customer service experience (D2C/eCommerce preferred).
  • Strong Hindi communication + basic English.
  • Comfort with call handling and fast WhatsApp/chat typing.
  • Patience, empathy, and clear problem-solving.
  • Ability to calm irate customers professionally.
  • Basic computer knowledge — CRM, WhatsApp Web, Sheets, dashboards.

Good to Have

  • Experience with

    Shopify

    , Amazon/Flipkart, Ozonetel/Exotel/Freshdesk.
  • Interest in

    Rudraksha, gemstones, and spiritual products

    .


Kindly share your resume at ishikahr@divinehindu.in

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