Customer Service Associate

Customer Service Associate – E-commerce (Divine Hindu)

Location:

Type:

Timings:

Stipend:

About Divine Hindu

Divine Hindu is a fast-growing spiritual e-commerce brand delivering authentic Rudraksha, gemstones, pyrite frames, malas, and puja products across India. We pride ourselves on trust, empathy, and fast resolutions.

Customer Service Associate

Role Summary

handle customer interactions end-to-end

Key Responsibilities

• Manage

  inbound/outbound calls

  , WhatsApp messages and live chat.
• Assist with:
• Order status, tracking & delivery issues
• Product queries (usage, size, benefits, authenticity)
• Payment failures, refunds, returns, and replacements
• Provide step-by-step help during checkout or payment issues.
• Maintain

  high CSAT

  with polite, empathetic communication.
• Log accurate notes, tags, and tickets in CRM tools.
• Coordinate with

  Warehouse, Operations, Logistics

  for fast resolutions.
• Follow

  SOPs, SLAs and escalation guidelines

  for pending cases.
• Share insights on repeated customer issues to improve processes.
• Upsell or recommend suitable products where relevant.

Must-Have Skills

• 6–24 months

  of customer service experience (D2C/eCommerce preferred).
• Strong Hindi communication + basic English.
• Comfort with call handling and fast WhatsApp/chat typing.
• Patience, empathy, and clear problem-solving.
• Ability to calm irate customers professionally.
• Basic computer knowledge — CRM, WhatsApp Web, Sheets, dashboards.

Good to Have

• Experience with

  Shopify

  , Amazon/Flipkart, Ozonetel/Exotel/Freshdesk.
• Interest in

  Rudraksha, gemstones, and spiritual products

  .

Kindly share your resume at ishikahr@divinehindu.in