Job Description

Delivery Chat Service Proactively keeps up to date on new procedures. Complete understanding of the platform and sensitive towards customer resolution Complete ability and empowerment to provide end to end resolution (including online and offline if required) Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests Design Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly Outcomes To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight Communication Proven ability to communicate with customers Stay closely involved with operations Main Job Requirements: Education Graduate from any recognized university. Work Experience Freshers Understanding & Knowledge of Voice & Non-Voice Customer Service Technical Skills: Knowledge of MS Office Competencies and Specific Skills: Knowledge of MS Office Communication Skill (Oral and Written) Problem Solving Skills Social Media Knowledge Interpersonal Skills Creativity