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Customer Service Associate

Customer Service Associate

Accenture

1 - 3 years

1 - 5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

data entry cloud automation process documentation operations quality control customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?

3+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services

2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support

Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules

ASPPA Certified (Preferred)

Strict adherence to non-disclosure of client information by preserving client confidentiality.

Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.

Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.

Taking active participation in process improvements and automation.

Ensure Quality Control standards that have been set are adhered to.

Adherence to client SLAs

Identify potential areas that require additional controls

Excellent organizational skills with ability identify and prioritize high value transactions.

Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Creating and updating procedure documents while ensure that the standards are followedNA

What are we looking for? NANA

Roles and Responsibilities:

Bachelor's degree

Experience in the US retirement industry mandatory

Open core Night shifts based on business requirements

Good verbal & written communication skills

Good typing skill and attention to detail.

Ability work independently
Qualification Any Graduation

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Customer Service Associate