Customer Service Assistant

As an Executive Customer Service at EazyDiner, your role involves delivering exceptional support to customers to ensure their dining and reservation experiences are seamless and enjoyable. This position is perfect for individuals who are enthusiastic about customer satisfaction and eager to learn about the intricacies of the hospitality industry. Key Responsibilities: - Handle inbound and outbound customer queries regarding restaurant bookings, cancellations, and special requests through calls, emails, and chat support. - Guide customers on navigating the EazyDiner platform, including information on offers, promotions, and loyalty programs. - Promptly address and resolve customer concerns or complaints, escalating complex issues to senior team members or management when necessary. - Confirm reservations with partner restaurants and cater to specific customer needs. - Maintain accurate records of customer interactions and feedback using the company's CRM software. - Participate in training sessions to gain a thorough understanding of EazyDiner's services, policies, and systems. - Identify opportunities for enhancing the customer experience and support the team in implementing improvements. Skills Required: - Excellent verbal and written communication skills in English (proficiency in additional regional languages is advantageous). - Strong interpersonal skills and ability to solve problems effectively. - Capability to multitask and thrive in a fast-paced environment. - Proficiency in basic computer applications such as MS Office and CRM systems. Key Competencies: - Customer-focused mindset with a commitment to service excellence. - Willingness to embrace new tools, technologies, and processes through continuous learning. - Team player with a positive and proactive approach to overcoming challenges. In addition to the above job specifics, the company offers: - Comprehensive on-the-job training to develop expertise in customer service and the hospitality field. - Exposure to a dynamic and rapidly growing company in the restaurant tech sector. - Opportunities for career advancement within the organization. - Competitive salary and attractive perks. - Employee Stock Options Program.,