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American Express
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Customer Service Analyst T2-II

Customer Service Analyst T2-II

American Express

2 - 4 years

0 Lacs

gurugram haryana india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

back-end operations

Work Mode

On-site

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, do preventive work to avoid future overdue with accounts that have a high exposure.
Provide functional expertise and ongoing support to operations and cross functional initiatives.
Handle maintenance related queries like balance, statement, APR and other maintenance requests with integrity & within specified timeframes.
Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos.
Deliver to the Colleagues, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given.
Ensure adherence to quality and compliance guidelines.
Support any new initiatives in the directorate.
Balance customer interests with the interests of American Express.
Communicate effectively, oral and written to identify and document necessary information

Minimum Qualifications

Any Graduate, with minimum 2-3 Years of experience in Back-end Operations.
Strong analytical skills with attention to detail.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work independently and as part of a team.
The American Express competencies that are relevant for this role.
Works well in teams and co-operates across departments.
Shifts & Week-Off's - Rotational 24*7

Preferred Qualifications

Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
Excellent customer service skills are a must, including superior written and verbal communications skills.
Proficient with Microsoft Excel and Word
Good Presentation skills.

Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Customer Service Analyst T2-II