Customer Service Agent

Job Description

DATAMARK, Inc. is currently seeking a professional and experienced Bilingual Interpreter to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Bilingual Interpreter will play a crucial role in facilitating effective communication between client and customers. Determining the language needs of the caller Entering appropriate customer information as needed Accessing appropriate databases Quickly transferring calls to the appropriate staff member Providing additional assistance when needed Excellent customer service, communication and interpersonal skills Ability to enter and access information using a computer terminal while responding to customer needs Excellent keyboarding skills Professionalism