Customer Satisfaction (CSAT) Hindi

Job Description – Inbound Customer Service (IndusInd Bank)

Role Summary:
The role involves handling inbound customer interactions, resolving queries, addressing requests and complaints, and ensuring high levels of customer satisfaction while adhering to compliance and quality standards.

Key Responsibilities:

• Handle inbound calls and assist customers with their queries, service requests, and complaints in a timely and professional manner.
• Log customer requests and complaints accurately in the CRM system and ensure proper follow-up.
• Identify potential customer needs, generate leads, and educate customers about new banking products, features, and benefits.
• Ensure strict adherence to all compliance guidelines, banking norms, and data security protocols.
• Identify common customer issues or process gaps, and highlight problem indicators with suggestions for improvement.
• Meet and maintain monthly performance parameters, including Quality, Efficiency, Accuracy, and call-related KPIs.
• Maintain updated knowledge of all banking products, services, processes, and systems used in customer service.
• Work towards achieving assigned sales and cross-sell targets through effective customer engagement.

Skills & Competencies Required:

• Excellent verbal communication and interpersonal skills.
• Strong ability to comprehend, capture, and interpret customer information accurately.
• High customer service orientation with patience and problem-solving ability.
• Basic understanding of banking operations / credit cards preferred.
• Ability to handle pressure, multitask, and work in a fast-paced environment.

If you are interested kindly contact this number
VINOTH HR8300133988

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person