Customer Sales Executive

Sales Executive – Luxury Gourmet Sweet Boutique (Bandra)

About the Brand

We are a premium gourmet sweet boutique in the heart of Bandra, known for our artisanal craftsmanship, sophisticated flavours, and luxury gifting experiences. We cater to a discerning clientele seeking exclusivity, elegance, and elevated hospitality.

Role Overview

The Sales Executive will be the face of the boutique—offering exceptional customer service, driving sales, maintaining brand presentation, and ensuring every guest enjoys a premium buying experience. This role is ideal for someone with a flair for luxury retail, hospitality etiquette, and a passion for gourmet products.

Key ResponsibilitiesSales & Customer Experience

• Greet and engage customers with warmth, confidence, and product expertise
• Understand customer needs and recommend suitable products, hampers, and gifting solutions
• Drive in-store sales and meet weekly/monthly targets
• Manage customer orders, packaging, and billing with accuracy

Store Operations

• Maintain impeccable visual merchandising aligned with luxury brand standards
• Oversee product display, stock rotation, and freshness checks
• Handle POS operations, cash management, and daily sales reports
• Coordinate with kitchen/production team for replenishments

Gifting & Corporate Sales Support

• Assist with personalised gifting orders, festive hampers, and premium packaging
• Support the management team with corporate enquiries, samples, and follow-ups
• Build and maintain relationships with regular and high-value clients

Brand Representation

• Uphold boutique etiquette, grooming standards, and brand language
• Provide product knowledge on ingredients, craftsmanship, and pairing suggestions
• Resolve customer complaints professionally and promptly

Skills & Qualifications

• 1–3 years of experience in luxury retail, gourmet food, hospitality, or premium service brands
• Strong communication skills and polished customer-handling etiquette
• Sales-driven mindset with the ability to upsell and cross-sell
• Presentable, well-groomed, and comfortable interacting with high-profile clients
• Basic knowledge of POS systems and billing
• Ability to work on weekends, festivals, and peak seasons

Personal Attributes

• Warm, confident, and service-oriented
• Passion for gourmet food, chocolates, or artisanal sweets
• Attention to detail and a sense of aesthetics
• Reliability, punctuality, and teamwork

Compensation

• Competitive salary + sales incentives
• Staff discounts and festive perks

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

• Paid time off

Application Question(s):

• What is your current monthly salary?

Experience:

• counter sales: 1 year (Preferred)

Work Location: In person