Customer Retention Executive - Voice / Blended

Job Description

contact person Ms. komal 8800623266 Key Responsibilities: Handle incoming customer queries via phone, email, or chat Resolve complaints quickly and effectively to ensure customer satisfaction Follow up with customers to ensure issues are fully resolved Maintain customer records and update information as needed Work on customer retention by addressing concerns and offering solutions Requirements: Good communication and interpersonal skills Problem-solving attitude Basic computer knowledge Prior customer service experience is a plus