Customer Relationship Officer

Job Description

As a Customer Relationship Officer, you are expected to fulfil the below responsibilities Sales and Business Development * Achieving collection targets of assigned streams. * Lead Generation through cold calls and activities. * Attend to Walk-ins & counseling for various products. * Converting Enquiries to Enrollment / Revenue proposition; * Work on captive student’s upgrades and reference. * Telephonic /online enquiry follow ups * Maintaining Good conversions (average conversion across the state is 80%) * Student fee collections & Follow Ups. * Achieving weekly / monthly / quarterly / Yearly revenue Targets for the assigned products; * Database maintenance/Database Calls. * Coordinate with Area Office maintenance * Responsible for the maintenance of the records & updating of sales figures and reports from time to time * Responsible for in house marketing activities & sales promotions * Daily/weekly /monthly reports / analysis of reports * Competitor info and updates. * Strive to Team building & team target achievement