Customer Relationship Officer

Customer Relationship Officer (Sales)

Location: Bangalore, India Company: iFix India

About Us

iFix India is a leading Apple Premium Service Provider and the largest organization of its kind in Bangalore, with over a decade of experience in the industry. With six strategically located stores and a centralized warehouse, we are known for our customer-centric approach, technical expertise, and commitment to excellence. Having established a strong foundation in Bangalore, we are now expanding our presence across South India and are looking for dynamic professionals to join our growing team.

Position Overview

We are seeking a Customer Relationship Officer (Sales) who is motivated, customer-focused, and passionate about delivering exceptional service experiences. The ideal candidate will handle customer inquiries, resolve escalations, coordinate appointments, and contribute to overall sales growth. This position requires excellent communication skills, strong problem-solving abilities, and a results-driven attitude.

Key Responsibilities

• Respond promptly to customer inquiries and provide accurate, helpful solutions.

• Manage and resolve customer escalations professionally and efficiently.

• Schedule and coordinate customer appointments across multiple store locations.

• Ensure a seamless customer experience from first contact to post-service follow-up.

• Achieve individual and team sales targets through strong persuasion and product knowledge.

• Collaborate with internal teams to maintain service quality and customer satisfaction.

Qualifications & Requirements

• Language Proficiency: Fluency in English is mandatory. Proficiency in two to three South Indian languages (Kannada, Hindi, Telugu, or Tamil) is required.

• Experience: 1–3 years in customer service and sales, preferably in the retail or service industry.

• Customer Orientation: Excellent communication and interpersonal skills with the ability to handle customers empathetically.

• Flexibility: Willingness to work six days a week with rotational Sunday shifts.

• Location: Candidates must be based in Bangalore or open to relocation.

Compensation & Benefits

Salary Range: ₹4,00,000 – ₹5,00,000 per annum (based on experience and performance) Incentives: Attractive performance-based incentives
CTC: Final CTC will be shared upon successful completion of the selection process

Working Hours

Shift: Day shift (9 hours per day)

Sunday Work: Rotational Sunday shifts

Why Join Us

At iFix India, we’re driven by a shared passion for excellence and customer delight. You’ll have the opportunity to:

• Work with a leading Apple Premium Service Provider

• Grow within a dynamic and expanding organization

• Be part of a culture that values teamwork, learning, and professional development

If you are passionate about customer engagement, sales, and career growth, we invite you to join our journey toward service excellence.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹41,000.00 per month

Benefits:

• Leave encashment

Work Location: In person