Customer Relationship Manager

Job Description

Develop and maintain strong relationships with customers to enhance loyalty. Address customer inquiries and resolve issues efficiently. Track customer satisfaction and gather feedback for improvements. Identify opportunities to up-sell and cross-sell services/products. Monitor customer retention rates and work on strategies to improve them. Analyze customer data to provide personalized solutions. Collaborate with sales and marketing teams to align customer strategies. Organize regular check-ins with clients to ensure their needs are met. Provide customer insights to improve service quality and product offerings. Prepare reports on customer activities and trends for upper management Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Internet reimbursement Paid time off Schedule: Day shift Language: English (Preferred) Work Location: In person