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Jobs in Civil Lines, Ludhiana
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Montu Shallu Knitwears
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Customer Relationship Manager

Customer Relationship Manager

Montu Shallu Knitwears

2 - 31 years

1 - 2 Lacs

Civil Lines, Ludhiana

Posted:6 days ago| Platform: Apna logo

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Skills Required

dispatch resolve reports support documentation communication

Work Mode

On-site

Job Type

Full Time

Job Description

Act as the primary contact for clients regarding orders, queries, and updates. Follow up with clients via phone, WhatsApp, and email regarding order status, deliveries, and feedback. Maintain manual records of client interactions, orders, complaints, and resolutions. Coordinate closely with internal teams (production, dispatch, accounts, etc.) to ensure timely execution of client requirements. Build strong relationships with clients to ensure repeat business and long-term association. Resolve any customer concerns efficiently and politely. Prepare simple daily/weekly reports on client follow-ups and pending issues. Support the sales team with basic documentation, client communication, and coordina

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Customer Relationship Manager