Customer Relationship Manager

Job Description

Job descriptionJob Summary: We are seeking a proactive and personable Customer Relationship Manager (CRM) to oversee and enhance our customer relationships. You will be responsible for nurturing long-term relationships, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for repeat business and customer loyalty. Key Responsibilities: Develop and maintain strong relationships with existing and prospective customers. Understand customer needs and provide tailored product or service recommendations. Address customer inquiries and resolve issues promptly and effectively. Maintain detailed records of customer interactions and transactions using CRM tools. Analyze customer data to identify trends and opportunities for engagement. Work closely with sales, marketing, and product teams to ensure a seamless customer experience. Implement strategies to improve customer satisfaction, retention, and loyalty. Coordinate and follow up on after-sales service and support. Solicit feedback from customers and relay insights to improve offerings and processes. Prepare regular reports on customer engagement metrics and satisfaction levels. Qualifications: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask, prioritize, and manage time effectively. Empathy and a customer-first mindset. Preferred Skills: Multilingual abilities [English/Hindi/Telugu].