Customer Relationship Manager

Job Description

Job Title: International Voice & Chat Executive Location: Office No. 144, Parmar Park Phase-2 Business Park, Wanowrie, Pune – 411040 Work Schedule: Monday to Friday | Fixed Night Shift (9-hour shift) Weekly Off: Fixed Sunday and Alternate Saturdays Transport: Complimentary cab facility provided (both sides) Employment Type: Full-time, Office-based Process Type: Blended – Voice and Chat (International) Position Overview We are currently seeking enthusiastic and customer-oriented individuals for the position of International Voice & Chat Executive. This role involves interacting with international clients via voice and chat channels, addressing inquiries, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, basic computer literacy, and the ability to work in a structured night-shift environment. This opportunity is ideal for candidates looking for a stable, target-free role in a professional office setting, with comprehensive training and growth support provided. Key Responsibilities Manage inbound and outbound voice calls and live chat support for international customers Accurately address customer queries and provide relevant product or service information Document customer interactions and maintain up-to-date records in internal systems Collaborate with internal teams to ensure prompt and effective resolution of customer concerns Adhere to standard operating procedures, communication protocols, and quality guidelines Candidate Profile Required Skills: Excellent verbal and written communication skills in English Ability to multitask and prioritize workload effectively Basic proficiency in computer applications (MS Office, email tools, etc.) Strong interpersonal skills and a customer-centric mindset Willingness to work fixed night shifts (Monday to Friday) Preferred (Not Mandatory): Previous experience in an international voice/chat process Background in customer service or support roles What We Offer Stable work environment with fixed night shifts and scheduled weekly offs No targets or sales quotas Comprehensive training and onboarding support Office infrastructure and dedicated workstation provided Direct hiring – no recruitment charges or fees involved How to Apply Interested candidates may share their updated resume or reach out for further details: 📧 Email: hr@kingstonsolutions.co.in 📞 Contact: +91 70584 21569 (HR – Ms. Payal Prasad) 🌐 Website: www.kingstonsolutions.co.in