Customer Relationship Manager

We are seeking a dynamic and results-driven Customer Relationship Manager with 1-3 years of experience to enhance our client engagement efforts. The ideal candidate will possess excellent communication skills and be comfortable visiting architects and clients on a weekly basis to foster strong relationships and ensure client satisfaction. --- Key Responsibilities: * Build and maintain strong relationships with clients and architects to understand their needs and preferences. * Conduct weekly visits to clients and architectural partners to provide updates, gather feedback, and address any concerns. * Act as the primary point of contact for clients, ensuring timely and effective communication regarding project updates, inquiries, and issues. * Collaborate with internal teams to ensure client requirements are met and expectations are exceeded. * Assist in the development of customer engagement strategies to enhance client satisfaction and retention. * Monitor client feedback and work proactively to resolve any issues or challenges that arise. * Prepare regular reports on client interactions, feedback, and relationship status for management review. * Stay informed about industry trends, competitor activities, and market developments to provide valuable insights to clients. --- Qualifications: * Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. * 1-3 years of experience in customer relationship management or a similar role. * Excellent verbal and written communication skills. * Strong interpersonal skills with the ability to build rapport with clients and team members. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. * Ability to travel locally for client visits (once a week). * Strong problem-solving skills and a proactive approach to addressing client needs. --- What We Offer: * Competitive salary and performance-based incentives. * Opportunities for professional development and career advancement. * A collaborative and supportive work environment. --- How to Apply: If you are passionate about building relationships and delivering exceptional customer service, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience.