Customer Relationship Manager (CRM)

• Manage end-to-end communication with customers regarding machine installation, service calls, spare parts, and technical issues.
• Maintain strong relationships with customers to ensure customer satisfaction and repeat business.
• Handle customer complaints professionally and ensure timely solutions.
• Assign service engineers/technicians to customer sites based on priority and workload.
• Track service calls, breakdown visits, and preventive maintenance schedules.
• Ensure timely updates to customers regarding service progress, spare availability, and expected timelines.
• Coordinate with the sales, technical, and spare parts departments for smooth service operations.
• Communicate with overseas suppliers (China) regarding technical issues, spare requirements, and warranty claims.
• Responding to customer enquirers over the phone, via email, and in person.
• Developing and reviewing customer service standards, procedures and policies.
• Managing service staff to ensure desired customer satisfaction levels are met.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

• Diploma (Preferred)

Experience:

• Textile Machinery : 1 year (Preferred)

Language:

• Gujarati, Hindi, English (Preferred)

Location:

• Surat City, Surat, Gujarat (Required)

Work Location: In person