Customer Relationship Manager (CRM)

7 - 12 years

2.5 - 3.0 Lacs P.A.

Madurai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer satisfaction improvementService Quality improvementCommunication SkillsCustomer ServiceEffective utilization of CRE Team to bring more business volume

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Ensure direct customer contact point is available at dealership Monitor Overall performance of Branch & Location. Effective utilization of CRE Team to bring more business volume. Nil PSF & HMSI complaints (All locations) Make Service due Reminder Calls, Supporting business by making regular lost customer calls Develop effective communication skill among the service advisors (Front office) Service Quality improvement. Customer satisfaction improvement. Preferred candidate profile Male or Female Perks and benefits Salary+ bonus+ incentive+ performance Incentive and statutory benefits

Automotive
Secunderabad

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