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Emerald Jewel Industry India Limited
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Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Emerald Jewel Industry India Limited

1 - 5 years

0 Lacs

india

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

crm marketing management salesforce hubspot segmentation automation excel analytics sql communication storytelling

Work Mode

On-site

Job Type

Full Time

Job Description

Qualifications & SkillsEducation

Bachelor’s degree in Marketing, Business, Luxury Management, or related fields.

Experience

1–5 years in CRM, preferably in luxury retail, or high-value consumer categories.
Experience managing HNI customer journeys is a strong advantage.

Technical Skills

Proficiency in CRM platforms (Salesforce, HubSpot, Zoho, Braze, MoEngage).
Strong understanding of segmentation, automation, customer lifecycle strategy.
Good Excel/Google Sheets and analytics skills (SQL is a plus).

Soft Skills

Strong interpersonal and communication skills—especially for luxury clientele.
High level of discretion and professionalism when handling HNI/VVIP customer data.
Storytelling ability to craft luxury-led communication.
Detail-oriented with a strong sense of brand aesthetics and premium positioning.

Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund

Work Location: In person

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