Customer Relationship Manager (CRM)

As a CRM Executive at Dianora India, a leading television manufacturer in Kerala, your role will involve managing customer relationships and enhancing service satisfaction. You will play a crucial part in handling customer interactions, coordinating service requests, managing dealer communications, and ensuring a seamless post-sales experience. Candidates residing in Alappuzha or nearby areas will be given preference. Key Responsibilities: - Handle customer inquiries, complaints, and feedback efficiently - Maintain customer databases and service records accurately - Coordinate with the service and sales teams to resolve customer issues - Follow up on service requests and ensure timely completion - Assist in developing and implementing CRM strategies to improve customer satisfaction - Generate reports on customer interactions and service performance - Build strong relationships with dealers and service partners Qualifications & Skills: - Bachelors degree in any discipline (preferred: Business Administration, Marketing, or Communication) - Excellent communication and interpersonal skills - Strong problem-solving and multitasking abilities - Proficiency in MS Office - Ability to work independently and as part of a team In addition to the above responsibilities and qualifications, Dianora India is committed to delivering top-quality products and excellent customer service. Join us in our journey towards growth and success. Job Type: Full-time Education: - Bachelor's (Required) Location: - Alappuzha, Kerala (Required) Work Location: In person,