Job Description

Customer Relationship Management: Build and maintain strong relationships, address customer inquiries, and resolve issues promptly. Payment Collection & Follow-up: Monitor customer accounts, send payment reminders, and follow up on overdue payments. Accounts Receivable: Track and reconcile payments, ensuring invoicing accuracy. Invoice & Billing: Generate invoices and collaborate with the sales and accounts teams to resolve discrepancies. Payment Reminders & Alerts: Send timely reminders and updates on upcoming payment deadlines. Reporting & Documentation: Maintain accurate records and prepare periodic reports on payment status. Customer Feedback & Improvement: Gather customer feedback and suggest improvements to enhance the customer experience. Customer Agreements: Draft customer agreements, manage signatures from both management and customers, and schedule registration at the registrar's office. MIS Responsibilities: Prepare and produce MIS reports for management, including collection reports, sales MIS, revenue sheets, and tracking TDS payments from customers. Record Maintenance: Ensure all customer records are properly maintained, accurate, and organized. Coordination with Customers & Financial Institutions: Coordinate with customers and bankers/financial institutions to expedite disbursements and ensure compliance with all pre- and post-disbursement documentation.