Customer Relationship Manager

Job Description

Developing and implementing strategies to improve customer satisfaction and retention. Building and maintaining strong relationships with key clients. Identifying opportunities for upselling or cross-selling products and services. Resolving customer complaints and issues in a timely and satisfactory manner. Analyzing customer data and feedback to identify trends and areas for improvement. Collaborating with sales, marketing, and other teams to ensure a seamless customer experience. Training and supporting staff to ensure a customer-centric approach across the organization. Monitoring and reporting on key performance indicators related to customer satisfaction and retention. Staying informed about industry trends and best practices in customer relationship management.