Customer Relationship Management Specialist

Job Description

Company Description VIKAS METALS is a manufacturing company specializing in the production of metal components, including casting S G iron, WCB (steel), and cast iron. Our commitment to quality and innovation has positioned us as a leader in the metal components industry. We are dedicated to meeting the diverse needs of our clients with precision and reliability. Role Description This is an on-site full-time role for a Customer Relationship Management Specialist based in Jalandhar. The Specialist will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. This role involves coordinating sales activities, enhancing customer satisfaction, and improving customer retention , Day-to-day tasks include maintaining the CRM database, generating reports, updating the customer with dispatch and material position, payment collection and collaborating with sales and production teams to ensure seamless customer experiences. Qualifications Strong Analytical Skills and Project Management capabilities Excellent Communication and Customer Relationship Management (CRM) skills Experience in Sales and ability to coordinate sales activities effectively Proficiency in CRM tools and software Strong organizational and multitasking skills Ability to work collaboratively with different teams Bachelor's degree in Business Administration, Marketing, or a related field Show more Show less