Customer Relationship Management Specialist

Company

Petroleum industry.

Role Description

This is a full-time on-site role for a Customer Relationship Management Specialist located in Lucknow. The CRM Specialist will manage customer relationships by developing effective communication strategies, analyzing customer data, and ensuring client satisfaction. Responsibilities include implementing and optimizing CRM systems, supporting sales initiatives, and managing customer retention programs. The role also involves coordinating with cross-functional teams to address customer needs and improve overall customer experience.

Qualifications

• Strong Customer Relationship Management (CRM) expertise and Sales skills
• Excellent Communication and interpersonal abilities
• Proficient Analytical Skills for interpreting customer data and market trends
• Project Management skills to handle CRM-related projects efficiently
• Experience with CRM software and tools is an advantage
• Bachelor's degree in Business, Marketing, or related field is preferred
• Ability to work collaboratively in a team-oriented environment