Customer Relationship Management Executive

Job Description

Job Title: CRM Executive Location: Okhla Industrial Area, New Delhi Company: Enrobage India Pvt. Ltd. Website: www.enrobage.in About the Company: Enrobage specializes in ready-mix film coating systems for the pharma, nutraceutical, and Ayurvedic sectors. Known for consistent quality and timely supply, it serves a global client base with a focus on innovation and technical excellence. Key Responsibilities: Manage and update customer database (CRM software). Handle customer queries and ensure timely resolution. Coordinate with sales, marketing, and dispatch teams for smooth order execution. Track customer feedback and support retention strategies. Generate reports on customer interactions and sales support metrics. Collection Activities Requirements: Bachelor’s degree in Business/Admin/Marketing. 2–5 years’ experience in CRM or customer support, preferably in pharma or B2B. Strong communication, data entry, and coordination skills. Proficient in Excel, CRM tools, and email communication. Show more Show less