Customer Relationship Management (CRM)

Job Description

Skills: Excel, Client handling, Communication Skill, Business-to-Business (B2B), Customer Relationship Management (CRM), E-commerce, Logistic, A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset. Key Responsibilities Act as the primary point of contact for existing and new clients, ensuring timely and professional communication. Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly. Prepare and maintain accurate records of client communications, contracts, and support requests. Handle client onboarding and ensure a smooth transition and training as required. Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns. Generate and manage client billing, invoices, and payment follow-ups. Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency. Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction. Must have experience in any Industry - E-commerce / Logistics Show more Show less