Customer Relationship Executive

Job Description

Roles & Responsibilities: Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Serve as the main point of contact for clients, responding to inquiries and resolving any issues. Understand clients needs, objectives, and challenges, and proactively provide solutions to enhance their experience with the company. Customer Support & Satisfaction: Ensure high levels of customer satisfaction by delivering exceptional service. Address and resolve customer complaints and concerns in a timely and professional manner. Regularly check in with clients to ensure they are happy with services and to gather feedback for improvements. Sales Support: Support the sales team by identifying potential opportunities for upselling or cross-selling additional services to existing clients. Assist in preparing proposals, quotes, and presentations for clients when necessary. Reporting & Documentation: Maintain accurate records of client interactions, sales progress, and service history in the CRM system. Provide regular reports to management on client satisfaction levels and any concerns or feedback gathered. Problem Resolution: Work closely with the internal teams (Sales, Support, and Operations) to ensure issues are addressed and resolved efficiently. Follow through on customer requests and ensure that all commitments are met. Client Retention: Implement strategies to increase customer retention and build long-term loyalty. Identify opportunities for improvement in the customer experience and suggest enhancements to services or processes. Key Skills: Good in Drafting emails, error free letters As per the requirements to generate a reports Preparing of quotations Knowledge on MS Office(Word & Excel) Must be able to speak Hindi Fluently Experience: 1-4 years Educational Qualification: B.com/ BA/ BBA/ BBM/ BSc Location: B-42 Industrial Estate, Sanath Nagar, Hyderabad, Telangana 500018 NOTE: Interested candidates can walk-in to above mentioned address from 9AM-5PM (31st-3rd April 2025)