Customer Relationship Executive

Position Overview

Customer Relation Executive will play a key role in supporting day-to-day customer communication, order coordination, and documentation processes. The role involves close interaction with domestic and international clients, ensuring smooth order management, timely follow-ups, and excellent service delivery in line with Seaberry’s standards.

Key Responsibilities

• Assist in handling customer emails and communication, ensuring timely and professional responses.
• Send product offers, quotations, and promotional updates to customers.
• Coordinate and collect customer orders, ensuring accuracy in product details and pricing.
• Follow up regularly with customers regarding orders, dispatches, and feedback.
• Ensure all export documentation is prepared correctly and shared on time with relevant departments.
• Coordinate with logistics, finance, and operations teams for dispatches, billing, and delivery tracking.
• Handle payment follow-ups and support in collection activities.
• Assist in order transfers, stock updates, and customer status reporting.
• Maintain proper records of customer communications and update reports as required.
• Work in sync with the European time zone to coordinate with international clients.

Preferred Candidate Profile

• Qualification: Bachelor’s Degree (Business Administration / Commerce / Marketing or related field).
• Experience: 1–3 years in Customer Support, Sales Coordination, or Export Documentation.
• Skills:
• Excellent communication skills in English (spoken and written).
• Proficiency in MS Office, Email, and CRM tools.
• Strong coordination and multitasking ability.
• Attention to detail, especially in documentation and export processing.
• Preference: Female candidates with strong communication skills and ability to manage international communication (European time zone).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person