Customer Relationship Executive

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve issues promptly. Provide product knowledge and solutions to customers' problems in a professional manner. Maintain accurate records of customer interactions using CRM software. Identify opportunities for upselling and cross-selling products or services based on customer needs. Ensure timely resolution of customer complaints while maintaining high levels of client satisfaction. Desired Candidate Profile 0-3 years of experience in BPO/Call Centre environment with excellent communication skills (verbal & written). Ability to work effectively under pressure handling multiple tasks simultaneously with minimal supervision. Languages required Telugu and English. Relocation candidates can get 15 days accomodation and train tickets.