Customer Relationship Executive

Key Responsibilities:

• Client Handling & Communication:
• Maintain regular communication with clients to understand their requirements and expectations.
• Handle all client inquiries, complaints, and requests promptly and professionally.
• Develop and maintain long-term relationships with key customers.
• Order Management:
• Coordinate with the production and dispatch teams to ensure timely order processing and delivery.
• Monitor the progress of each client’s order from placement to dispatch.
• Update clients on order status, delays, or changes, ensuring complete transparency.
• After-Sales Support:
• Ensure clients are satisfied with the delivered footwear products and services.
• Collect genuine feedback from clients and share improvement suggestions with management.
• Resolve post-delivery issues such as quality concerns, product returns, or replacements.
• Payment Follow-up:
• Coordinate with accounts to track payment status for each client.
• Follow up with clients for timely payment collection as per agreed terms.
• Maintain proper documentation and reports related to outstanding payments.
• Client Retention & Business Growth:
• Identify opportunities to upsell or cross-sell products to existing clients.
• Maintain a database of client preferences, feedback, and purchase history.
• Support the sales team in converting repeat business and referrals.
• Reporting & Coordination:
• Prepare periodic reports on client feedback, order status, and outstanding payments.
• Coordinate with production, quality, logistics, and accounts departments for smooth workflow.
• Represent the company professionally during client meetings and visits.

Required Skills & Qualifications:

• Graduate in Business Administration / Marketing / Commerce.
• 1–3 years of experience in client servicing, preferably in footwear, leather goods, or manufacturing sector.
• Excellent communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Basic knowledge of MS Office (Excel, Word, Email communication).

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person