Customer Relationship Executive

Job Description

Role & responsibilities Handle customer queries via phone calls, emails, and chats to resolve issues promptly. Provide accurate information on products/services to customers through effective communication. Identify customer needs and escalate complex issues to senior team members when necessary. Maintain a high level of professionalism in all interactions with customers. Meet performance targets set by the organization for quality, productivity, and sales metrics. Preferred candidate profile Perks and benefits