Customer Relationship Executive

Job Summary:

The CRM Executive is responsible for managing and optimizing the Customer Experience and his/her journey with the Developer. This entails understanding of processes and systems of the company, handling of customer data with responsibility, managing customer and sales teams Queries, Complaints and Requests. The role involves coordinating with sales, and back-office operations.

Role & responsibilities

CRM Management & Data Handling

• Maintain and update customer queries, complaints and requests in the CRM system accurately and promptly.

Coordination

Support sales teams with customer information, history, and preferences

Liaise with back-office operations to resolve customer and sales QRC

Customer Service & Retention

• Manage post-sales communication, including documentation and follow-up for payments, possession, and handover.
• Handle customer feedback, grievances, and coordinate resolutions with relevant departments.

Preferred candidate profile

• Excellent written and communication skills in Hindi and English
• Pleasant personality
• 2-7 years of experience in CRM, sales coordination, or marketing (preferably in real estate)
• Familiarity with sales processes and customer lifecycle in any industry(preferably real estate)
• Working knowledge of MS Office, Advance Excel and Farvision is must.