Customer Relations Specialist

🚀 We’re Hiring: Customer Relationship Executive – BuyBacKart 📍 Location: Delhi (115, DLF Prime Tower, Okhla Phase 1) 💰 Salary: ₹10,000- ₹15,000 per month 👩‍💼 Experience: 0–2 years (Freshers welcome) About Us: BuyBacKart is a fast-growing marketplace for buying and selling pre-owned smartphones and gadgets. We’re expanding our customer service division and seeking a proactive Customer Relationship Executive to enhance our user experience and customer satisfaction. 🌐 Website: https://buybackart.com/ Key Responsibilities: Handle inbound and outbound customer calls regarding orders, pricing, device conditions, and services Manage customer queries through phone, WhatsApp, email, and CRM tools Assist customers in booking pickups, tracking orders, and understanding BuyBacKart processes Resolve complaints with professionalism and timely follow-ups Maintain accurate records of interactions and customer feedback Collaborate with operations, logistics, and inventory teams to ensure smooth service Build long-term relationships with customers to increase retention What We’re Looking For: Female candidates preferred Strong communication and interpersonal skills Basic understanding of CRM tools and customer handling Problem-solving mindset with a polite and patient approach Ability to work in a fast-paced startup environment Freshers or candidates with 0–2 years of experience in customer service/inside sales/support Qualification: Any Graduate (BBA, BA, B.Com, BCA preferred) Basic computer proficiency (MS Office, CRM systems) Why Join Us? ✔ Build expertise in customer communication & service operations ✔ Work with a young, energetic, and fast-growing team ✔ Strong growth opportunities in a rapidly scaling startup ✔ Learn end-to-end marketplace and customer lifecycle processes 📧 How to Apply:Send your resume to info@buybackart.com with the subject line: “Customer Relationship Executive – Application – [Your Name]”