Customer Relations Executive

Job Summary: The Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with customers, ensuring their satisfaction from inquiry to post-delivery. The role involves handling customer queries, providing product information, following up on leads, and ensuring a smooth buying experience in the furniture showroom or through online/offline channels. Key Responsibilities: 1. Customer Interaction & ServiceWelcome customers to the showroom and understand their furniture needs and preferences. Explain product features, materials, finishes, and pricing clearly and professionally. Provide quotations, offers, and assist in product selection based on space and budget. Handle customer inquiries through phone, email, or walk-ins promptly and courteously. 2. Relationship ManagementMaintain strong follow-up with customers on orders, delivery, and service feedback. Build long-term relationships by providing excellent after-sales service. Update and maintain a customer database with contact details and purchase history. Manage customer complaints and coordinate with the operations or service team for quick resolution. 3. Sales SupportCoordinate with the sales and factory team for order processing and timely delivery. Assist in preparing invoices, delivery notes, and order tracking. Follow up on payments and outstanding balances politely and professionally. Support showroom promotions, events, and campaigns to attract new customers. 4. Coordination & ReportingCommunicate customer requirements to the production and dispatch departments. Prepare daily reports on customer visits, leads, and feedback. Share suggestions and insights on customer preferences to improve product offerings. Qualifications & Experience: Graduate in any discipline (preferably in business/marketing/interior design). 1–4 years of experience in customer service, showroom sales, or furniture retail. Knowledge of furniture materials, finishes, and design trends preferred. Proficiency in MS Office and basic CRM tools. Skills Required: Excellent communication and interpersonal skills. Customer-focused attitude with strong problem-solving ability. Pleasant personality and professional appearance. Ability to multitask and handle pressure during peak hours. Good coordination and follow-up skills. Key Performance Indicators (KPIs): Customer satisfaction and feedback score. Repeat and referral sales. Query resolution time. Order accuracy and timely follow-up.