We are seeking a highly motivated and experienced professional to oversee Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. This role is pivotal in ensuring high client satisfaction, seamless operation of facility services, and exceptional hospitality standards during and post-project delivery.

Key Responsibilities:

Customer Relationship Management (CRM):

Act as the primary point of contact between clients and the project team throughout the construction lifecycle.
Build and maintain strong, long-lasting customer relationships.
Address client inquiries, concerns, and feedback promptly and professionally.
Coordinate client walkthroughs, handovers, and after-sales services.
Monitor and enhance customer satisfaction through regular follow-ups and service assessments.
Maintain CRM systems and ensure data integrity for all client records.

Facility Management:

Oversee the maintenance and upkeep of project sites and completed facilities (common areas, showrooms, sample flats, etc.).
Coordinate with vendors, service providers, and contractors to ensure timely and quality service delivery.
Ensure compliance with health, safety, and environmental regulations.
Monitor facility budgets, utilities, and operational expenses.
Implement preventive and corrective maintenance schedules.

Hospitality Management:

Manage on-site hospitality services, including front desk, reception, guest handling, and event support.
Organize and oversee hospitality arrangements for client visits, site tours, and project launches.
Ensure high-quality customer service standards are maintained by all front-facing personnel.
Train and supervise hospitality staff to deliver a premium customer experience.
Collaborate with marketing and sales for hosting promotional or engagement events.

Required Skills and Qualifications:

Bachelor s degree in Hospitality Management, Business Administration, Facility Management, or related field.
10+ years of experience in customer service, hospitality, or facility management, preferably within the construction or real estate sector.
Strong interpersonal and communication skills.
Proficiency in CRM and facility management software.
Ability to manage multiple tasks and work in a fast-paced environment.
Problem-solving mindset with attention to detail.
Professional appearance and client-oriented attitude.

Preferred Qualifications:

Prior experience in luxury real estate or high-end construction projects.
Certification in Facilities Management (e.g., IFMA, FMP, PMP).
Knowledge of local building and safety codes.

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Customer Relation Management - Facility Hospitality Manager